If you use a credit or debit card for your purchase, your credit/debit card-related information and your signature are required to process your payment. LCBO Social Media Accounts are publicly accessible, and your posts, comments, and replies to, and mentions of, LCBO may be publicly visible, depending on your privacy settings. Account holders can unsubscribe from receiving these emails at any time, by simply updating their profile preferences or by following the unsubscribe link in any special offer or promotional email that they’ve opted in to receive. Simply click the “Sign Out” link beside your name on the top left corner of any LCBO.com page. What type of communication will I receive if I create an account? If you can't remember your password, please follow these steps: 2. Find contact's direct phone number, email address, work history, and more. × Forgot your password? Find contact's direct phone number, email address, work history, and more. All LCBO stores remain closed on Mondays. Returns will not be accepted without your receipt as proof of purchase. View Shawn Stedmann's business profile as Customer Service Representative at LCBO. Click the button to “Try Same-Day Pickup.”. Are there any delivery charges when I order online? If a product is available for purchase online, you will not be able to add it to your cart if there is not enough inventory available for the quantity you requested, or if the product is out of stock. This Customer Privacy Page describes the LCBO’s protections of the privacy and confidentiality of the personal information it collects from you, as a customer. What … Cookies are small data files that are sent to, and stored on, your browser to enable website functionality. Please check the details of your promo code offer. If you love connecting with people and have a passion for the wine and spirits industry – this is where you belong. For information on obtaining a BYID card, click here. Your identification will be verified against the name on the order and is required as proof of legal drinking age. LCBO Logistics Division Specialty Services Centre 33 Freeland Street Toronto, ON M5E 1L7 General Inquiries: 416-864-6739 (Select Option#3) Toll Free Province Wide: 1-800-668-5144 (Select Option#3) General Fax: 416-365-5934 Email: psinfo@lcbo.com What happens if a product is out of stock online? Choose Same-Day Pickup available at 100+ LCBO locations. As well, in some cases, information is stored outside of Canada and in exceptional circumstances may be available to government authorities under lawful orders and laws applicable in the relevant jurisdictions. On LCBO.com, select the heart icon beside the LCBO store you would like save to your favourites. After you have selected the item(s) you would like to purchase, please proceed to your cart and enter the promo code in the "Promo Code" redemption field. ... STORE HOURS UPDATE: All LCBO stores will close at 8 PM or earlier from Tuesday to Sunday, in accordance with new provincial guidelines. On mobile app, click on the “Stores” icon in the bottom navigation. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations may use your personal information. What happens to my order if you sell out of my product? A wine’s sugar contact is measured in grams per litre (g/L). Photo identification will be requested (but not recorded) to confirm this information. We provide links to third party websites as a convenience to the user. Can a promo code be redeemed more than once? It also describes some of the ways the LCBO collects personal information about you and how it uses, shares, and manages the personal information it collects. To change your personal information, please follow these steps: 1. However, you will not continue to receive mail from the LCBO once you request removal of your name. After placing a Same-Day Pickup order, you will receive two emails: (1) an Order Confirmation, when your order is received, and (2) a Ready for Pickup Notification, when your order is ready for pickup at the selected LCBO store. At this time our online ordering process does not enable customers to purchase alcohol under a permit. When does the LCBO collect, use and share personal information? If you see a product in a store, it might not be available online, and vice versa. All Stores remain closed on Mondays. As a reminder, we are also operating on reduced hours and closed on Mondays. YOU MUST BE 19 YEARS OF AGE TO PURCHASE ALCOHOL. The LCBO is committed to protecting the privacy of its customers and the confidentiality of their personal information. If you continue to experience problems, please contact your credit card issuer for assistance, or try another credit card. Username. Accuracy and retention of personal information. Enter the email address and password for your account below. Why should I create an account? LCBO uses third party web analytics tools to analyze the information generated through the use of third party cookies to look at Aggregate Data that is used for operational purposes. If you are not completely satisfied with a product, you may return it to any LCBO store for a refund equal to the purchase price (excluding the amount of the delivery charge (if any) for such product), subject to the following conditions: (i) the product must be in saleable condition, (ii) the product must be returned within thirty (30) days after pickup, and (iii) the product must be accompanied by the original receipt. The LCBO reserves the right to maintain personal information records for both active and inactive (i.e. Orders placed less than 3 hours before store closing, after store closing, or on holidays should be available for pickup on the next day that the store is open. Please check your credit card information”? Orders can be shipped free of charge to the LCBO store of your choice. On mobile app, on the top navigation click on the down chevron to open up the “Select an Order Type” screen. The information obtained through market research is used to create Aggregate Data that are in a non-personally identifiable form. Toronto, ON M5E 1E5. You can add products to your shopping cart and check out in the same way you would for Deliver to Store orders. Other than as permitted or required by law, the purposes for the collection of personal information will be set out at the time of collection. If I’m having difficulties placing an order or have questions regarding my order, who can I contact? Please note: We are working hard to ensure orders placed can be picked up the same day. How do I place an order with multiple shipping addresses? Email Address * What is your inquiry about? When you arrive at the store, follow the Same-Day Pickup signage and head to the designated order pickup area. 2. You can set your Internet browser to refuse to accept cookies and web beacons from LCBO websites. 3. STORE HOURS UPDATE: All LCBO stores will close at 8 PM or earlier from Tuesday to Sunday, in accordance with new provincial guidelines. You will only receive emails about your account or orders you’ve placed. The Liquor Control Board of Ontario (LCBO; French: Régie des alcools de l’Ontario) is a Crown corporation that retails and distributes alcoholic beverages throughout the Canadian province of Ontario. There is a designated line for customers picking up Same-Day Pickup orders. Fax: 416 864-6854 Payment can be made by VISA, MasterCard or American Express. The LCBO has a selection of Licensee Only Products available for the licensee customer to purchase. For product returns, the LCBO will collect personal information to process a return and for fraud prevention purposes. Currently you cannot send orders in a single transaction to different store locations. purchasing.department@lcbo.com. East Store Results 1 RICHMOND & KIRKWOOD. 3. LCBO selling $85,000 Scotch whisky that comes in a real 1964 Aston Martin DB5 piston. To see a full list of current participating stores, click here . Online exclusive products and Vintages Shop Online products are only available for Deliver to Store and cannot be purchased for Same-Day Pickup. We recently expanded the service to more LCBO stores and are currently working hard to add other locations as quickly as possible. Please note that this option may take 5-14 days to deliver due to higher volumes. In your shopping cart, prior to checking out, there will be an up-to-date forecast of when your order may be ready for pickup at the store. Log In Forgot your password? All LCBO stores remain closed on Mondays. Toronto, Ontario, M5E 1A4 But there’s a catch. If you submit this information online, your IP address and other device information is also automatically collected. The service is open Monday to Friday from 8:30 am to 6:00pm ET, and Saturday from 9:00 am to 6:00 pm ET, excluding holidays. Product selection and availability vary between our stores and our website. To view your list of “Favourite Stores”, sign in to your account using your email address and password. On mobile app, select the heart icon within the store details of the store you would like to save to your favourites. Fill in the required fields (name, email address, confirmation that you are 19 years of age or older) then select an account password. We are working to provide more support in those stores and appreciate your patience as we find solutions. You do not have to provide us with any personal information when you purchase products in person at one of our stores. The LCBO obtains consent for promotional email communications. ... Email Address. “Session cookies” are cleared when you close your browser or your session ends, while “persistent cookies” continue to be stored on your device until you take steps to delete them. AIR MILES® are awarded when orders are fulfilled, not when they are ordered. All prices include bottle deposit fees where applicable. Veuillez sélectionner une langue. YOU MUST BE 19 YEARS OF AGE TO PURCHASE ALCOHOL. What is the LCBO’s statutory authority for collecting personal information? How am I notified that my Same-Day Pickup order is ready? In the best interest of the health and well-being of our employees and our customers, the LCBO is currently not accepting regular in-store product returns during the provincial lockdown. Registered account holders have the ability to check the status of their order and review their order history. Veuillez sélectionner une langue. If you’ve assigned an alternate person to pick up your order at the store, the designated person will also receive the two emails. Sign In / Register Sign Up for Email Store Locator. LCBO and its service providers employ reasonable technical, physical and administrative security measures to protect your personal information. If we encounter a problem processing the payment for your order, your order will be cancelled and you will receive an email notification that your payment was declined. STORE HOURS UPDATE: All LCBO stores will close at 8 PM or earlier from Tuesday to Sunday, in accordance with new provincial guidelines. LCBO All stores are closed and deliveries CANCELLED on Mondays until further notice due to COVID 19. By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc. LCBO uses social media accounts, such as Facebook, Twitter and Instagram (LCBO Social Media Accounts) to share information and promote our products and services. Your identification will be verified against the name on the order and is required as proof of legal drinking age. ", an unexpected view such as misaligned headers, missing shopping cart icon, missing “Sign In/Register” options, issues seeing the images or price of the products, issues with checkout or your shopping cart. Charitable donations are non-refundable. For more information on specific store hours, open the store locator link at the top left of any page on LCBO.com. If the balance is available, the amount of your purchase will be reserved on your credit card (therefore this amount will not be available for other purchases). For example, we may ask you to provide postal code information or to participate in surveys or other customer research so that we can look at differences between geographic locations. Shop LCBO online. A reminder that Same-Day Pickup orders are only available for pick up during operating hours. Do I need an account to place an order? The LCBO will issue you a refund (i) by a credit to the credit card that you used to purchase such products, or (ii) by issuing a gift card, if you are unable to provide the LCBO the credit card used for the original purchase. Once your account has been created, you will receive a welcome email from us. If you are unable to submit your claim within 72 hours, please contact Customer Service (416)-365-5842 or lcbogroceryoperations@lcbo.com AIR MILES® reward miles are not applicable on bottle deposit fees. 4. The LCBO, and its service providers on behalf of the LCBO, use personal information about you and your use of LCBO Websites and mobile applications for various purposes, including the following: to process, verify, and deliver your orders; to better understand your product preferences; to track and analyze trends and patterns; to administer the AIR MILES® Rewards Program including the awarding of reward miles to customers for purchases; to conduct and administer surveys, contests, draws and raffles; to conduct information and education programs such as tutored tastings and wine appreciation series; to comply with legal and regulatory requirements; to create Aggregate Data that does not allow you to be personally identified or contacted; to send communications, including promotional campaigns informing you about products and/or services; to tailor our online content or in-store offerings to you based on your interactions with us and your preferences; Some examples of situations where we may collect and use your personal information are set out below. If you place an order on Monday, it should be available for pick up on Tuesday. Where a defective or recalled product is returned, the LCBO will collect your name, address and telephone number so that we may communicate with you regarding possible health and safety matters, if necessary. You can use your promo code with any item(s) or any shipping method that meets the eligibility requirements of the offer. View Kendra Greenwood's business profile as Support Director, Store Operations at LCBO. All LCBO stores will close at 8 PM or earlier from Tuesday to Sunday, in accordance with new provincial guidelines. Users should review and agree to privacy agreements and terms and conditions of the parties that operate these networks prior to participating. Is my order guaranteed to be ready on the same day? This will bring up a list of LCBO stores near the city or postal code you provided or near your current location, depending on your search criteria. Sign in to your account (using your email address and password) and click the link for your “Account.”. Acceptable proof includes a valid driver’s licence, passport, citizenship card and BYID photo identification card. Yes, multiple promo codes may be used per order. 5. At this time, this service is for personal consumption only. Should you need assistance placing an order or have any questions regarding your order, please contact helloLCBO online or by phone at 1-800-668-5226 or 416-365-5900. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. Some promo codes may be limited to one-time use. On mobile app, click the “Log Out” button near the bottom of the page on the Account screen. We collect personal information for market research to enable customer-centric decision making. LCBO. If you have received an email, you can follow the opt-out or “unsubscribe” instructions provided in your email. Will Same-Day Pickup be available at all stores? Can I change the shipping location of my order? On mobile app, click the “Sign In or Register” button in the Me Centre. They can be reached toll-free at 1-800-668-5226 or 416-365-5900, Monday to Friday from 8:30 am to 6:00 pm ET, and Saturday from 9:00 am to 6:00 pm ET, excluding holidays. All LCBO stores remain closed on Mondays. When you arrive at the store, follow the Online Order Pickup signage and head to the designated order pickup area. Please check the details of your promo code offer as there may be some exceptions. Please contact helloLCBO to update your personal information and account preferences. You can review the status of your current and past orders, identify your favourite stores and products for easier online shopping, store multiple addresses to make online checkout more efficient, and manage how you receive LCBO emails about special offers and upcoming products. When you contact the LCBO with a comment, question or complaint you may be asked for your name and contact information (such as address, email address and/or phone number), and details we need to help us answer your question or respond to your comment or complaint. Commande pour livraison à domicile ou en succursale, Suggested site content and search history menu, Select a location to find a store near you. The LCBO is unable to provide official donation receipts to its customers who donate to any given campaign. As the purchaser, what information will I receive about my order? Skip to Main Content. VEUILLEZ NOTER QUE NOUS NE LIVRONS PAS À L'EXTÉRIEUR DE L'ONTARIO. Acceptable proof includes a valid driver’s license, passport, citizenship card and BYID photo identification card. On mobile app, click on the “Stores” icon in the bottom navigation and select the “Favourites” tab. With Same-Day Pickup, you are able to place an online order from the selection of products available at a participating LCBO store and pick up the order within the same day if ordered more than 3 hours before store closing (subject to store hours, order volume, and product availability). The LCBO operates video cameras in our stores and other facilities for the safety, security and protection of all LCBO staff, visitors and customers as well as for the prevention and detection of criminal activity. The term “personal information” means recorded information about an identifiable individual. Account Login. Am I guaranteed to receive the products I ordered? To create an account, please follow these steps: 1. 1. Click the “Personal Information” link to make changes to your personal information. You do not have to register to visit LCBO Websites. For Deliver to Store or Same-Day Pickup orders, you will receive a Ready for Pickup email once your order is ready for pickup at the selected LCBO store. Alternatively, you can enter the promo code in the “Promo Code” redemption field during the checkout process. Your privacy and the retention of information on social media accounts are governed by the privacy policies of the parties that operate these social networks. What do I do when I get the following error message: “We could not process your transaction. Unfortunately, we cannot create a back order for a product that is out of stock. Orders placed more than 3 hours before store closing are eligible for pickup within the same day at participating Same-Day Pickup stores. Select LCBO locations will now be open from 10:00 a.m. until 9:00 p.m., Tuesday through Saturday, while others will continue their reduced schedule of 11:00 a.m. until 6:00 p.m. Simply provide your AIR MILES® Collector Number during checkout. He created a form letter for people to email to their MPP and an open letter of his own. Please wait to receive your Ready for Pick Up Notification email before visiting your selected LCBO store. All alcohol used at your event must be purchased under the permit from an LCBO store, The Beer Store or any authorized manufacturer’s on-site or off-site retail store. 4. If you have opted-in to receive email communication, you will receive a separate email. Your registration information is used to provide and administer the service you requested. Are there any restrictions for online donations? A wine with say, two g/L of sugar is obviously drier than one with 10 g/L. The designated pickup location may refuse release of products if proper identification is not produced or if the recipient either is or appears to be intoxicated. Promo codes may not be accepted for the following reasons: Are there any restrictions on using promo codes? If you’ve assigned an alternate person to pick up your order at the LCBO store, the designated person will also receive the two emails. Only products that are available for purchase online can be added to your cart. On LCBO.com, click “Sign In/Register” at the top left of any page. Please be sure to use the same email address as that which you used to sign-up, otherwise it may not be possible to comply with your request. No Problem! Examples of information that could be personal information include your name, address, gender, date of birth, email address, telephone number, credit card information, purchases, personal opinions, and social media user names. Button in the Province of Ontario it should be available for pick up your in. And stored on, your browser to enable website functionality change your personal information to process a return for! Your credit card see if I don ’ t want to come store. 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