Sreedhar Suresh, director of housekeeping at Shangri-La Barr Al Jissah in Oman, agrees that being environmentally friendly is becoming one of the biggest factors in his job. Guests can call the front desk to request more frequent housekeeping or ask for additional towels, toiletries and linens when needed. Guestroom credit values were adjusted so that room attendants received twice the credits for cleaning a checkout room than for a stayover room. Furthermore, your housekeeping managers should stay in touch with room attendants and use online platforms to … This also serves to make each staff member accountable if guests do raise any issues with their room. Without constant incentive to perform, hotels will struggle to keep their loyalty. Reproduction in whole or part is prohibited. There are differens ways of doing it: paper reports handed to the Supervisor who then hand them to the Front Desk staff, reports by dialing a code on a stationary phone etc. Housekeeping Best Practices Introduction. Level the playing field. When possible, the manager reduced the number of rooms assigned—reducing productivity. And this doesn’t need to be anything grandiose. The effectiveness of your housekeeping department directly impacts your guest satisfaction levels and the guest experience as a whole. In fact, housekeeping roles have the highest turnover in the industry at 31%. The other obvious advantage is they’re also more likely to tell friends and family, or write a raving review online. Use a + to require a term in results and - to It’s the difference between gaining a loyal guest for life or being slated on online review sites. I’ve always enjoyed collecting good ideas. While successful hotel management groups have a few best practices up their sleeves, they also know when to avoid the pitfalls. But if your housekeeping fails to deliver, a spread of negative stories can quickly destroy a hotel’s reputation. Picking Projects Instead of Partners “Managing a hotel is a team sport and its success is contingent on all players being aligned,” Tall said. Start implementing these housekeeping best practices now and your guests will be itching to come back for more. As is the case with any good crisis plan, keeping staff informed … Trust but verify. His hotel is ISO 14000 certified, and has changed suppliers recently due … While a strong digital online presence is often what makes the first impression … Conversely, on days with few checkouts, room attendants found themselves trying to stretch five hours of work to fill their eight-hour day. Studies also show employee recognition leads to better workplace performance while boosting their trust, productivity and retention. Hotel housekeeping need to meet leading challenges, trends and best practices as eco-friendly practices, outsourcing, IT savvy housekeeping, training, retention of … Office Even though the housekeeping manager is not always allotted the corner office with a window, it does not mean it cannot be organized. And this practice would certainly take a big hit on your productivity. Hotels and motels around the world are cutting costs and conserving natural resources by reducing, reusing and recycling the many different products used by their housekeeping staffs. While housekeepers complete their daily tasks, they can update room statuses in real time. And although housekeeping is typically behind the scenes, conducting an orientation day can also demonstrate how you expect staff to greet and interact with guests when encounters arise. Housekeeping best practices to improve productivity. ... Quick and consistent housekeeping ensures that rooms can turnover quickly yet still reflect the elevated image of the hotel. Your housekeeping department is an integral operation that drives your success. Tallying and analyzing scores enables management to pinpoint problem areas. There are risks associated with hotel housekeeping that typically go unnoticed. Here are 5 best housekeeping practices to ensure you maintain quality standards and keep guests wanting more. Best practices for efficient hotel management and operations. Of all the operating departments in a hotel, the housekeeping department has the opportunity to make the biggest impact on a daily basis when it comes to being green. Use automation to alert supervisors when rooms are ready for inspection, and instantly identify how many staff members you need based on the number of guests in any given week. This will not only add value to the guest experience, but improve staff productivity. Housekeeping plays a vital role in shaping your hotel’s reputation. Ask any guestroom attendant and they’ll tell you that it takes much more time and effort to clean a checkout room than a stayover. When you develop great housekeeping practices your guest satisfaction improves and they’re more likely to return. Housekeeping – Case Study . To meet the expectations of both you and your guests, housekeepers must be given adequate direction and tools. At the onslaught of the COVID-19 pandemic, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocol. There is a staff Unhappy staff often lack the motivation to go the extra mile. A more efficient solution is to empower your room attendants to release their own rooms and employ a smaller quality-control team to randomly select rooms for inspection. You can offer the obvious perks to help staff feel they’re appreciated, such as flexible schedules, attractive retirement plans and bonuses, but empowerment will also go a long way to ensuring a happier workforce. The first one is black for trash; the second one is clear for linens. With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. By utilising a housekeeping app you can exponentially streamline your housekeeping operations and ensure staff understand exactly what needs to be done. Another property allows their room attendants to leave early and receive a full day’s pay once they’ve completed their assignments so long as they maintain a certain quality score threshold. Focus on face time. By using an app you open a direct line of communication between housekeeping and front of house. Room Inventory Best Practices for Boutique Hotels. In 2012, we became the first hotel brand to set a high-level of cleanliness with the roll out of our I Care Clean program in partnership with IDEO. Without the right resources, they may even resort to using the guests shower gel or hand towels to get the job done. Our commitment to environmental practices is a spirit that runs in every department across the hotel. If it has not been used it in a quarter, you probably do not need it. Maintain proper inventory. Staff members won’t feel valued or trusted if you inspect every inch of their work in every room. Program Ensures Elevated Level of Cleaning Standards and Operational Best Practices at Best Western-Branded Hotels Phoenix, Arizona (April 30, 2020) – Best Western Hotels & Resorts (BWHR) was the first hotel brand to set a high level of cleanliness with the roll out the I … Hotel Optimization Part 3 | January 27, 2021. We observed 60 rooms being cleaned (30 checkouts and 30 stayovers). 3 Speen Street, Suite 300, Framingham, MA 01701. Instead of having to telling guests ‘I’ll just ask the manager’, they’ll feel trusted and confident enough to provide a great guest experience. Keeping track on each individual room’s status is a considerable challenge in housekeeping. It’s your guest’s experience and bottom line that ultimately pays the price. Even a basic program can save your company money and reduce . Documented quality scores should be used to recognize and reward superior performance. Housekeeping in the hospitality industry directly impacts guest experience. Here are a few best practices from some lean hotels that can help you trim the fat from your hotel’s housekeeping department. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Level the playing field. Best Practices for Better Housekeeping in Hotels – RANGGO Top Tips. On average, it took 43 minutes to clean a checkout room, but it took just 23 minutes on average to clean a stayover room. Tall said there are three hazards that Charlestowne dodges. New Trends and Practices in Hotel Housekeeping Conclusion EMERGING TRENDS CHALLENGES TRAINING SUCCESS REDUCE RECYCLE REUSE BEST PRACTICES IT savvy housekeeping eco friendly amenities, products and processes The term user friendly has … Merriam-Webster defines housekeeping, as it relates to the hospitality industry, as – The care and management of property and the provision of equipment and services – The routine tasks that must be done in order for a system to function or to function efficiently Training Manager. Instead, empowerment is best deployed for the … Enclose phrases in quotes. A comprehensive approach to cleaning and housekeeping yields results in terms of improved safety and a healthier bottom line. During the closure, you must ensure that the hotel is cleaned a minimum of once a week; best practices include allocating one attendant per floor to reduce cross-contamination. Level the playing field. Room attendants at this hotel dreaded heavy checkout days when their workload (in terms of time required) often increased by as much as 80 percent. . Posted: (3 days ago) Here are a few best practices from some lean hotels that can help you trim the fat from your hotel’s housekeeping department. Housekeeping has safety In every room your staff have specific tasks to perform. In one client hotel, room attendants receive an additional $1 per hour for consistently completing their work assignments on time and maintaining excellent quality scores. . Daily credit quotas were adjusted to fill the standard eight-hour shift. Here are a few best practices from some lean hotels that can help you trim the fat from your hotel’s housekeeping department. Here are 5 best housekeeping practices to ensure you maintain quality standards and keep guests wanting more. Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability. Level the playing field. Even though it’s already well-established for other aspects of a hotel, empowering your room attendants is a great motivational tool to keep them engaged. Best Housekeeping SOPs for Hotels Housekeeping procedures (SOPs) are particularly important in the hospitality industry as cleanliness is a basic expectation of any hotel guest. Follow these best practices to leverage your room inventory as effectively as possible. We recently conducted a time and motion study of room attendants for one of our clients’ all-suite properties. © 2021 Questex LLC. Here are a few best practices from some lean hotels that can help you trim the fat from your hotel's housekeep- ing department. Housekeeping is a demanding job, and staff are usually up against extremely tight time scales to get rooms serviced. 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